Explore the official examination syllabus structure for IBPS CRP-CSA-XVI for recruitment of Customer Service Associates in participating Public Sector Banks. The subjects and examination structure on this page are based on the official IBPS notification.
The Online Preliminary Examination is an objective test consisting of English Language, Numerical Ability and Reasoning Ability. Each test is separately timed.
30 Questions • 30 Marks • 20 Minutes • English
35 Questions • 35 Marks • 20 Minutes
35 Questions • 35 Marks • 20 Minutes
The official CRP-CSA-XVI notification specifies English Language as a Preliminary Examination test with 30 questions, 30 marks and 20 minutes. The examination medium for this test is English. The notification does not provide a chapter-wise list of English topics. Therefore, no additional chapter names have been added here.
The official CRP-CSA-XVI notification specifies Numerical Ability as a Preliminary Examination test with 35 questions, 35 marks and 20 minutes. The notification does not provide a chapter-wise list of Numerical Ability topics. Therefore, no additional chapter names have been added here.
The official CRP-CSA-XVI notification specifies Reasoning Ability as a Preliminary Examination test with 35 questions, 35 marks and 20 minutes. The notification does not provide a chapter-wise list of Reasoning topics. Therefore, no additional chapter names have been added here.
The Online Main Examination consists of four objective tests: General / Financial Awareness, General English, Reasoning Ability and Quantitative Aptitude. Each test is separately timed.
40 Questions • 50 Marks • 20 Minutes
40 Questions • 40 Marks • 35 Minutes • English
40 Questions • 60 Marks • 35 Minutes
40 Questions • 50 Marks • 35 Minutes
The official CRP-CSA-XVI notification specifies General / Financial Awareness as a Main Examination objective test with 40 questions, 50 marks and 20 minutes. The notification does not publish a chapter-wise list under this section. Therefore, no outside chapter list has been added.
The official notification specifies General English as a Main Examination objective test with 40 questions, 40 marks and 35 minutes. The examination medium for this test is English. The official notification does not provide a chapter-wise English syllabus. Therefore, no additional chapter names have been added.
The official CRP-CSA-XVI notification specifies Reasoning Ability as a Main Examination objective test with 40 questions, 60 marks and 35 minutes. The notification does not provide a chapter-wise list of Reasoning topics. Therefore, no additional chapter names have been added.
The official CRP-CSA-XVI notification specifies Quantitative Aptitude as a Main Examination objective test with 40 questions, 50 marks and 35 minutes. The notification does not provide a chapter-wise list of Quantitative Aptitude topics. Therefore, no additional chapter names have been added.
The following examination structure is taken from the official CRP-CSA-XVI notification.
| Stage | Test | Questions | Marks | Time | Medium |
|---|---|---|---|---|---|
| Preliminary | English Language | 30 | 30 | 20 Minutes | English |
| Preliminary | Numerical Ability | 35 | 35 | 20 Minutes | State / UT applicable medium |
| Preliminary | Reasoning Ability | 35 | 35 | 20 Minutes | State / UT applicable medium |
| Preliminary Total | 100 | 100 | 60 Minutes | — | |
| Main | General / Financial Awareness | 40 | 50 | 20 Minutes | State / UT applicable medium |
| Main | General English | 40 | 40 | 35 Minutes | English |
| Main | Reasoning Ability | 40 | 60 | 35 Minutes | State / UT applicable medium |
| Main | Quantitative Aptitude | 40 | 50 | 35 Minutes | State / UT applicable medium |
| Main Total | 160 | 200 | 125 Minutes | — | |
The Preliminary Examination contains 100 questions for 100 marks with a total duration of 60 minutes.
The Main Examination contains 160 objective questions carrying 200 marks with a total duration of 125 minutes.
Each test in both the Preliminary and Main Examination is separately timed.
Marks obtained in the Online Main Examination only are considered for final merit listing.
The English Language test in the Preliminary Examination and General English test in the Main Examination are conducted in English.
Numerical Ability, Reasoning Ability, General / Financial Awareness and Quantitative Aptitude are available according to the State / UT wise version of tests specified by IBPS.
The available version of tests depends upon the State / UT selected by the candidate. IBPS provides the applicable language options in the official notification.
IBPS provides different language versions depending on the State / UT for which the candidate applies.
| State / UT | Version of Tests / Medium |
|---|---|
| Andaman & Nicobar | English and Hindi |
| Andhra Pradesh | English, Hindi and Telugu |
| Assam | English, Hindi and Assamese |
| Bihar | English and Hindi |
| Delhi (NCT) | English and Hindi |
| Gujarat | English, Hindi and Gujarati |
| Jharkhand | English and Hindi |
| Karnataka | English, Hindi, Kannada and Konkani |
| Kerala | English, Hindi and Malayalam |
| Madhya Pradesh | English and Hindi |
| Maharashtra | English, Hindi, Marathi and Konkani |
| Odisha | English, Hindi and Odia |
| Punjab | English, Hindi and Punjabi |
| Rajasthan | English and Hindi |
| Tamil Nadu | English, Hindi and Tamil |
| Telangana | English, Hindi, Telugu and Urdu |
| Uttar Pradesh | English, Hindi and Urdu |
| Uttarakhand | English and Hindi |
| West Bengal | English, Hindi and Bengali |
The official notification contains the complete State / UT-wise language list. In case of discrepancy between the English version and translated version, the English version will prevail.
Scores are corrected after applying the prescribed penalty for wrong answers.
Where applicable, corrected scores obtained in different sessions are normalized using the equi-percentile method.
Scores up to two decimal points are taken for calculation purposes.
Only marks obtained in the Online Main Examination are considered for final merit listing.
The Local Language Proficiency Test is part of the selection process before joining the participating bank.
Candidates applying for a particular State / UT should be proficient in reading, writing, speaking and understanding the specified / opted local language.
Candidates have to opt for one language for the Local Language Test from the list provided for the relevant State / UT.
Candidates who produce a 10th standard or above marksheet / certificate showing that they studied the specified / opted local language are not required to undergo the language test.
The Local Language Proficiency Test is marks based and qualifying in nature.
Candidates who fail to qualify the required Local Language Proficiency Test will not be offered appointment and will be disqualified from the process.
The Local Language Proficiency Test is conducted after qualifying the Online Main Examination / Provisional Allotment but before joining the Bank.
The official CRP-CSA-XVI recruitment process consists of the Online Preliminary Examination, Online Main Examination, Local Language Proficiency Test and provisional allotment.
Candidates appear for the Online Preliminary Examination. Candidates who qualify and are shortlisted proceed to the Main Examination.
Shortlisted candidates appear for the Online Main Examination consisting of four objective tests.
Candidates are required to qualify the applicable Local Language Proficiency Test before joining, unless exempted through accepted language-study proof.
Candidates sufficiently high in merit are provisionally allotted to participating banks based on merit-cum-preference and actual vacancies.
The official notification specifies three Preliminary tests: English Language, Numerical Ability and Reasoning Ability.
The Preliminary Examination contains 100 questions for 100 marks: 30 English Language, 35 Numerical Ability and 35 Reasoning Ability questions.
The Main Examination consists of General / Financial Awareness, General English, Reasoning Ability and Quantitative Aptitude.
The Main Examination contains 160 questions for 200 marks with a total duration of 125 minutes.
The CRP-CSA-XVI notification specifies the examination tests but does not provide a detailed chapter-wise list of topics.
Yes. One-fourth or 0.25 of the marks assigned to the question is deducted for every wrong answer in the objective tests.
Yes. The penalty for wrong answers applies to the objective tests of both the Online Preliminary and Online Main Examination.
Yes. English Language, Numerical Ability and Reasoning Ability are each separately timed for 20 minutes.
Yes. Each of the four Main Examination tests is separately timed.
The total duration is 60 minutes.
The total duration of the Main Examination is 125 minutes.
General / Financial Awareness, General English, Reasoning Ability and Quantitative Aptitude.
Yes. Candidates applying for a particular State / UT must satisfy the local-language requirement. The LLPT is qualifying in nature where applicable.
Candidates who produce a 10th standard or above marksheet / certificate showing study of the specified / opted local language are not required to undergo the language test.
A candidate who fails to qualify the required Local Language Proficiency Test will not be offered appointment and will be disqualified from the process.
Marks obtained in the Online Main Examination only are considered for final merit listing.
The information provided on this page has been prepared for educational purposes based on the official IBPS CRP-CSA-XVI Notification for vacancies of 2027-28. The examination structure and syllabus scope follow the official notification. The notification specifies the names of the examination tests but does not provide a detailed chapter-wise syllabus for the individual subjects. Candidates should always verify subsequent changes and updates through the latest official IBPS notification and website.